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Whenever people spend significant amounts of time together, conflict inevitably arises. The test of a true professional lies in the manner in which they handle such disputes in the workplace. An important first step is understanding your personal conflict management style. The following quiz will help to determine yours.
1. When someone offends you, which of these best describes your typical reaction?
a. I ignore it.
b. I try to understand why they are behaving badly.
c. I try to reason with the person.
d. I let them know firmly how I feel.
2. Conflict is brewing between two of your co-workers. You would be most likely to:
a. Avoid both of them until it is over.
b. Observe the situation carefully prior to acting.
c. Act as mediator.
d. Let them know how disappointed you are.
3. Your boss makes an unreasonable work request on a Friday afternoon that will take you most of the weekend to complete. What would you do?
a. Grin and bear it.
b. Find out more about why it is necessary, then comply.
c. Suggest alternatives to get the job done without working excessive hours.
d. Laugh and let the boss know that you have a life outside of work.
4. If a client or customer became angry and hostile, your reaction would be:
a. Remain quiet. After all, the customer is always right.
b. Hear them out, trying to understand their perspective.
c. Begin thinking about creative solutions to the problem.
d. Ask them to calm down and then loudly explain my position.
5. You've just had a huge misunderstanding with a co-worker. How would you resolve it?
a. Leave it alone.
b. Wait a few days before initiating contact. Time will put things in perspective.
c. Make an effort to talk through what happened
d. Try to get the person to understand my position.
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6. A co-worker is taking advantage of you. How do you react?
a. I just accept it.
b. I try to figure out why he or she is acting this way.
c. I persuade them to change their ways.
d. I "have it out" with them.
7. A heated argument breaks out during one of your meetings. How would you handle it?
a. Adjourn the meeting and leave.
b. Keep quiet and watch.
c. Try to facilitate the discussion.
d. Take sides with the person who agreed with you.
8. My co-workers usually describe me as:
a. Quiet.
b. A good listener.
c. Convincing.
d. Bossy.
9. One of my greatest strengths is:
a. The abil
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